Frequently Asked Questions
What is concierge eye care?
Think of it as convenient, elevated eye care. We keep you in control of your time and schedule, so it’s not wasted sitting in a waiting room or exam room. We obtain valuable, time-sensitive information by using state-of-art equipment at your convenience and location. The results are then delivered digitally and securely to your ordering physician so together you determine the best course of action.
Sounds expensive. Does my insurance cover the testing and imaging?
Let’s face it… In today’s pace, we need all the help we can get to prioritize our health. Having convenient and reliable healthcare at your doorstep is not covered by insurance, but it is affordable. What’s not affordable is declining ocular health that is preventable. Often times, regular testing and exams not only help preserve vision and ocular health, but also help identify and monitor other systemic health issues, such as diabetes. Depending on your insurance policy and the services rendered, your insurance may “cover” some of the expense. Any copays or deductibles due for services “covered” by your insurance will be collected by your doctor. Mobile Eyes doesn’t file to insurance because well, they don’t pay for convenience and time-saving services. We will be happy to provide you with any documentation that your insurance may request if you file a reimbursement claim. Just send us an email to Focus@MobileEyesLab.com with what is needed and we’ll get it right over to you, at no cost.
How soon will I know the results of the testing and imaging?
We securely and digitally return the tests and images to your doctor as soon as possible with our goal being within 48 hours. Your doctor’s office will contact you with the results and that timeframe can vary.
My doctor hasn’t heard of this service. How can they order my tests or images?
Let us count the ways! 1, 2, 3, 4, … Our website is the perfect place to direct your physician to; MobileEyesLab.com. From there, they can request more information and/or securely upload orders. They can also drop us a line at Focus@mobileeyeslab.com and we’ll be happy to collaborate. Another option would be to send them our “Intro to Mobile Eyes” PDF and request they contact us. If you’d prefer for us to reach out to them on your behalf, please complete this quick form. No matter how we receive them, once we have your orders, we’ll reach out to you to schedule as soon as possible so you can get back to what’s important to you!
What is your cancellation or rescheduling policy?
We understand that things arise throwing off plans that are out of your control. We kindly ask for 48 hours, but we will handle cancellations and rescheduling on an individual, case by case basis.
What are the available hours?
Monday through Thursday, we start our first appointment at 7am and our last appointment at 6pm. On Fridays and Saturdays, our first appointment starts at 8am and our last one starts at 4pm.
How much does it cost or how are fees calculated?
Cost varies depending on the expected length of appointment and location.
Completely Mobile
Relying on others for transportation? No time to make appointments? Say no more! We bring the testing and imaging lab to you! Home or office, we’ll be there!
at your CONVENIENce
No need to reschedule your day or wait months to be seen. We’ll schedule a time that’s convenient for you and submit the results back to your doctor in no time!
RELIABLE & ACCURATE
Mobile Eyes is composed of highly qualified, trained ophthalmic staff with years of experience and the most reliable testing and imaging equipment available.
What Our Clients Are Saying
Don’t just take it from us, let our clients do the talking!
I haven’t been able to drive for years due to diabetic complications. My eye doctor always told me how important regular testing and imaging of the back of my eye was, but I hated bothering anyone for a ride so I pushed my appointments back and didn’t go as often as I should. Of course, things progressed and my eye sight started to decline without intervention. Now I’m trying to keep as sight as much as possible and having the Mobile Eyes unit come to my home has really helped! They’ve detected slight changes and informed my doctor so she can treat my eyes quicker and I can keep my vision longer! It has relieved such a burden having the van come to me. This couldn’t have come at a better time. I may have lost my vision completely. Thank you, Mobile Eyes, for your services!
Mobile Eyes comes straight to my house and does all the tests I would normally wait months to schedule and wait hours to have done in the office! My doctor reviews the results with me with a teleconference visit and makes any adjustments I need to my treatment plan. I save so much valuable time with this type of appointment. This is the way all healthcare should be! Thank you, Mobile Eyes!
I was diagnosed with glaucoma 4 years ago. That meant pressure checks and testing every 6 months for me. Of course, I would put them off due to my work schedule and didn’t think too much of it. After finally going back for some tests, my doctor informed me that I had irreversible damage done due to my pressure not being controlled. Now, I have Mobile Eyes come to my office to check my pressure and do the tests so I can stay ahead of the progression and preserve my sight! They are so friendly, always on time and make the whole process so easy and convenient. I wish this service was around earlier!! Forever grateful.
The information provided by Mobile Eyes is to be analyzed by a licensed medical physician. Mobile Eyes does not hold a medical license and does not provide diagnosis, treatment or management of any medical conditions. The services offered by Mobile Eyes are intended to provide valuable information to your doctor so that he or she can decide on treatment and management. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Mobile Eyes, LLC is fully insured for your peace of mind.